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Frequently Asked Questions
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What areas do you serve?We currently serve Washington DC, Maryland, Northern Virginia, and the Houston Texas area.
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Do I have to know the exact hotel that I will be staying at when I book?NO! We require that you provide us with the city you will be booking in when you reserve with us. You will need to provide your exact location 1 week before your actual setup date.
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How do I choose my setup time?When choosing your setup time, please select the time you want us to arrive! Please allow 2-3 hours of setup time. After we set up your room, if a key was provided, we will leave the key in your room.
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What do I do while you decorate our room?Usually, our customers step out for dinner or a date while we decorate. We text or email you when we start and when we finish.
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Does our fee include the hotel room?No. Our fee is for the decorations and other package items that we place in your room and our time. You will need to book your room.
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How will you get into my room?It is the customer's responsibility to ensure that we have access to your suite! We can NOT check-in for you. If we do not have access at time of arrival you have a 40 minute grace period. To gain access to your room: 1. You can add us to the reservation (A name will be given to you to provide to front desk staff). 2. You can provide us with your lock code (if staying in an Airbnb).
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How far in advance do I need to book?Our spaces fill up fast and we recommend that you book as early as possible. We require at least one week for bookings if the requested date is available. If you book in the same week of the event that is an additional fee.
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How do I pay and do you offer refunds?We require a 50% non-refundable deposit to book and that fee will go toward your setup fee. Your balance will be due 72 hours before your setup. We will send you a reminder email for your final payment.
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What if I need to reschedule or cancel?Cancel one week or more before your setup and we are happy to transfer your deposit to another date. Cancel less than one week prior to your setup and we will not be able to reschedule your setup without an additional deposit. For more questions email us at info@mroseevents.com Thanks for booking M.Rose Events
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